Web Hosting
Host Relief offers the biggest web site space with the best prices! More space than you'll ever need!
web site hosting
Domain Registration
We now offer domains at exeptionally low prices. Choose from .com, .net, .org, .biz, .info and many more domain names!
domain name registration
Web Site Marketing
Promote your web site online through Search Engine Marketing, Banner Advertising & Newsletters!
web site marketing
Credit Card Processing
Accept Credit Cards within minutes for a low one-time fee and instant set up!
credit card processing
Frequently Asked Questions
 Company Questions
   Who is Host Relief?
   What do you offer?
   Why should I choose Host Relief?
   Am I paying the same price, even though 10% is going to charity?
   Do I get a tax deduction for the 10% going to charity?


 General Questions
   How can I pay you?
   PayPal won't take my country, I want to pay but how?
   What domain extensions can you host?
   Can you buy me a domain with hosting?

 Server Questions
   What is your DNS info?
   What type of Control Panels do you have?
   How can I admin my site?
   How can I manage the Mailing List option for my site?
   I got a package with more than 500MB of disk space, but when I uploaded
 more than 500MB I got a out of space email. Why?

   How can I make Server Backups?
   How can I manage my personal account settings, such as email forwarding,
 auto responders and password?

   Can you help me with FTP?
   What are the paths, I need to install scripts?
   How can I setup password protected folders?


 Server Answers
  What is your DNS info?

Unix DNS information

In order to have your web site viewed on our server you need to have the DNS pointed to our server through the company you registered your domain with.

The Email that you receive from Host Relief will contain all the DNS information that you will need.

We use several different DNS servers that are tailored for use for different customers. Therefore we cannot publish that information here. However if you need this infomation again because you have lost it, Email Us and we will reply with this.

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  What type of Control Panels do you have?

Control Panels

There are 2 different types of control panels on this service.
1. A personal user control panel (CPanel)
2. Domain control Panel

The personal control panel allows users with accounts on the server can access and modify their personal profile information (e.g., password, automatic email response, email forwarding) through the URL http://www.yourdomain/cpanel

The Domain control panel is used for those who have registered their domain through us. You may access your domain account and all your various domain features by clicking on the login button Here.

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  How can I admin my site?

Site Administration

As a site administrator, you manage your site using any standard web browser.Access the Site Management screen for your site by typing the URL http://www.yourdomain.com/cpanel into your browser. Documentation for Cpanel can be found here: http://cpanel.net/docs/cp

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  How can I manage the MAILING LIST Option for my site?

Under Mail Management click on Mailing Lists. Click on List Name to create a new List.

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  I got a package with more than 500MB of disk space, but when I uploaded more than 500MB I got a out of space email. Why?

Disk and Web Space Usage

Note: All accounts are set up with 500MB usage, however accounts that are contracted for more than that will receive the additional space as the space gets filled. No need to worry you get what you sign up for here !!! Just Email Us with the error email and we will fix it ASAP!!

Usage Section

In this section of Site Management, you can monitor how much disk space is being used by the site and its users.

Statistics Section

The Statistics section allows you to download a web log file for your site, or view your web site traffic stats in various forms.

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  How can I make Server Backups?

Backup

Under Account Managemen, click on Backup and select the files you would like to download and save on to your hard drive.
You may download a Home backup or an SQL database backup.

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  How can I manage my personal account settings, such as email forwarding, auto responders and password?

Managing Your Personal Profile

You manage your directory using any standard browser. Access your directory by typing the URL http://www.yourdomain.com/cpanel into your browser. You must enter your user name and password.

Under Account Management you may modify your contact email information and your account password.

Under Email Management you may setup your POP Email accounts, Email Forwarders, Auto Responders, etc.

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  Can you help me with FTP?

FTP

Using an FTP program such as WSFTP LE 5.0 which can be downloaded at http://www.wsftp.com. You can use any other FTP program as well, or File Management tools included in web design software such as Macromedia Dreamweaver, Microsoft Frontpage, etc.

To FTP into the server you can use either the IP address or your domain address as the server.

IP address is given to you via email upon sign up.

Or use ftp.yourdomain.com

Log in with your user name and password that was sent to you in account set-up.

When you have connected to your FTP account, upload your web site pages to the directory/folder called "www". This folder is world viewable.

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  What are the paths, I need to install scripts?

Paths

The Following are paths that you can use to develop scripts and such....

The path to date: /usr/bin/date
The path to perl: /usr/bin/perl
The path to sendmail: /usr/sbin/sendmail
The path to your site: /home/sites/www.yourdomain/web

If you are still having difficulties finding paths etc... try the following link and install this cgi script that will show you more than what you ask for :)
Auto Install.cgi

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  How can I setup password protected folders?

Password Protection

Under Site Management click on Web Protect. There you can select the folder you wish to protect, and assign username, password and folder name..

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